"Japan's antitrust watchdog considers action against Apple, carriers"

Reuters: “Exclusive: Japan’s antitrust watchdog considers action against Apple, carriers - sources

Both the headline and the lede are greatly misleading. The second and third paragraphs contradict the promised premise:

In a report published last month, Japan’s Fair Trade Commission (FTC) said that NTT Docomo, KDDI Corp and Softbank Group were refusing to sell older surplus iPhone models to third party retailers, thereby hobbling smaller competitors.

Apple was not named in that report, but two senior government sources told Reuters that regulators were also focusing on Apple’s supply agreements with all three carriers.

The carriers are almost certainly responsible for any shadiness in the deals because this only benefits them, not Apple. We’ll probably never actually find out, but I’m pretty sure the reason iPhones are not still exclusive to SoftBank is probably because Apple finally gave in to carrier demands for special concessions.

KDDI and DoCoMo are late-comers to the party. In 2008, SoftBank was the exclusive carrier for the iPhone, and it benefitted greatly. Three years later, SoftBank was still experiencing incredible growth, which was credited in large part to its still-exclusive deal with Apple. KDDI started offering iPhones in 2012, with DoCoMo finally deigning in 2013 to offer iPhones after years of steadily bleeding away customers, primarily to SoftBank.

SoftBank went from a distant third-place player in the market with about 18% share, to near-parity with second-place major carrier KDDI between 2008 and 2013, when all major players, including DoCoMo, finally offered iPhones on their networks. Without SoftBank’s runaway success, KDDI and DoCoMo might still be resisting Apple’s entry into the Japanese market even now.

The existence of business practices that shut out secondary players are an open secret. There is a very limited secondary market for unlocked phones because the vast majority are sold SIM-locked to a carrier. There are only three major players in the market, all of whom lock their handsets and in practice never unlock iPhones even after the handset is paid for and the typical 2-year contract is up. Discount carriers never even have a chance due both to carrier collusion and Japanese market rules.

The carrier that set the lock is the only entity legally allowed to unlock handsets. SoftBank has never offered SIM-unlocking. There have been persistent rumors of the other carriers offering SIM-free (i.e. unlocked handsets) for years, but reportedly neither KDDI nor DoCoMo will unlock iPhones still. Despite being required as of May 1, 2015 to offer SIM-unlocking, the carriers have been allowed to set their own timeline, and apparently their estimate on when they’ll do that for iPhones is somewhere between “#^¢* you!” and “We’ll get around to it … someday”.

Blaming Apple for customer-hostile business practices on the part of the carriers, and laggardly-enacted toothless laws that do virtually nothing to open the Japanese market is absurd. That the present situation favors Japanese incumbents is no coincidence, and past protectionistic behavior is the only element that lends credence to this report that Apple might be investigated in the future. The chance of Apple being found of wrongdoing in anything resembling a fair hearing is extremely slim, in my opinion.

MacBook One Enters

My venerable MacBook Pro has been retired, involuntarily. At first, I thought the intermittent crashes over the period of a couple of weeks were due to a memory module failure, but a thorough memory test and a consistent failure to be able to boot into the hardware test suite in OS X, both at home and at the Genius Bar at my closest Apple Store, led me to believe it was a motherboard problem. If I could isolate the problem and repair it, I might be able to keep the old reliable workhorse[1] for stud duty as a server at home, or a desktop stand-in at one of my work locations.

In the meantime, I needed a computer for work. With only two days left before the beginning of the fall term, I didn’t have the option of waiting until the expected refresh of the Mac lineup, which some people hoped would be announced at the event in September. Unfortunately, it’s generally unwise to bet against Jim Dalrymple, and he was right in being very doubtful about the prospect of a new lineup being released so soon. If I could have held out until around mid- to late-October (my best guess as to when a new MacBook Pro will be announced) I would have just bought a new version of the class of notebook I’ve been using for forever.[2]

The Mac Buyer’s Guide is a simple and usually reliable resource for buying advice. Right now, the whole lineup is marked with a solid row of red DON’T BUY banners … except for the new MacBook, dubbed the MacBook One by Marco Arment. While I wasn’t really looking for a small-and-light machine, I decided to give it a try and see how I like it.

A couple of weeks in, here are my impressions.

She’s Got the Look

Upgrading from a lower resolution to Retina is … wow.[3] While I miss the anti-glare glass a bit, I don’t miss the slight blurriness that even the relatively good built-to-order option “high definition” display (1680x1050) my MacBook Pro had. I’m running this MacBook in “More Space” mode (looks like 1140x900) and even though text and graphics are physically smaller than my old screen, I have less eyestrain. Text is especially clear and easy to read.

Look, Ma, Both Hands!

I’m still getting used to the keyboard. I’m not much of a keyboard snob, having used almost exclusively the built-in keyboards of notebook computers for over a decade. (I bought my first PowerBook just before coming to Japan in 2000, and I’ve been exclusively mobile both by necessity and choice since. I like nice clicky keyboards, but they don’t travel well.) Like some other writers I am not happy about the arrow keys. Over a week into using it daily, I still hit the left arrow sometimes when I want up or down.

I have mostly adjusted to the slight difference in key spacing from my MacBook Pro, but I still sometimes don’t move quite enough to hit the right key. The key travel is okay; not great, not bad enough to be really annoying.

I never hammered my keyboards, keeping as light a touch as possible. Unfortunately, now I have to sometimes hit a bit harder than I think I should or the key won’t register. The keyboard is a compromise for the sake of the overall design, and it shows. The butterfly switch is actually nicer in feel than the old scissor switches — there is a crisper, more solid feel and less key rock — it’s the unavoidably short travel that’s the problem.

Invisible Toucher

Unlike some people, I have used tap-to-click even from the early trackpad days. I think it has probably held off some RSI issues. The Force Touch trackpad is a good compromise for fewer moving parts with equivalent, and in some cases enhanced functionality.

Any mechanical engineer can tell you that moving parts fail. One of the only problems I had with my MacBook Pro started when it was about 4 or 5 years old. Clicks on the bottom left corner of the trackpad often didn’t register. I think some fine grit managed to infiltrate the mechanism and I was unable to get it out without disassembling it, which is not a good idea with a very delicate part like that. When I noticed some hand strain due to pushing harder in attempt to make a click register, which was especially necessary when dragging, I ended up having to activate three-finger drag in Accessibility settings.

With the Force Touch trackpad, I’ve got to retrain myself to lighten up on the trackpad so that I don’t trigger a Force Touch when I simply want to click, or click and drag. This is actually a good thing. I like being able to “click” anywhere on the pad, instead of having to scrunch my thumb up and push in a different spot. That means I have a better, more ergonomic hand position and have less of of a chance of overuse injuries since I can use any finger on either hand to click or drag. Even the higher pressure necessary to trigger a Force Touch is lower than the static pressure I used to have to use on my old trackpad to ensure I didn’t “drop” whatever I was dragging.

Force Touch, aside from being horrible branding,[4] is actually useful. It brings back easy word lookup, which I use a lot when writing in Japanese. One consequence of enabling three-finger drag is losing the trackpad gesture to bring up the dictionary. While ⌃⌘-D is ingrained almost as well in my motor patterns, it’s less convenient than a multi-finger tap, or now a Force Touch.

I disagree with Marco. The Force Touch trackpad is an overall win. I don’t care as much about the feel as the functionality, and the functionality is improved, along with probably less of a chance of part failure since it’s sealed and there are fewer moving parts.

Dongles, Adaptors, and Cables, Oh My

I have wired internet at work.[5] Not surprising since they finally upgraded from XP machines to Windows 7 this April. So, while I was at the Apple store I bought a Belkin ethernet dongle.[6] To transfer files to our lovely, lovely new high-security setup, where printing or uploading files to the server is only possible from our official work computer via the LAN, I have to use a USB drive; another dongle.

This was another problem generated by my need to have it right now. If I had had the option of waiting, I would have bought a USB-C hub or dock, but I had to have something by Monday and I was buying on a Saturday. I eventually bought a HooToo hub, which provides two USB data ports, plus one for charging, an SD card slot, and an HDMI port for connecting to an external monitor or projector.

I already had an Anker 4 port charger. So far, it’s worked well for charging multiple devices, and I especially like the status light on the charger. Since it’s rated at 40W and the supplied Apple charger for the new MacBook is only 29W, I thought I could just carry the Anker, using a USB-to-mini cord with an adaptor for USB-C.

Unfortunately, the Anker charger either doesn’t negotiate power requirements properly with the HooToo hub or can’t supply enough power for everything through one port. So, I have to choose between power or connectivity, which kind of defeats the purpose of the hub. The hub does work with the standard Apple charger, probably because it doesn’t try to do any fancy power switching and pumps all of its voltage through the connection. Anker also offers a 60W charger with a USB-C port and 4 standard USB ports that might work, but I haven’t ordered one to try yet.

(Storage) Size Matters

The only in-store option I could get was more storage — any processor or other upgrades are only available via the online Apple Store as a BTO option — so I opted for a the 500 GB model given that I was migrating from a self-created Fusion drive with a total of 756 GB of storage.[7]

Leery of running out of space, I have treated the MacBook like a new iPhone, only installing things I know I will need. Because of that, I’ve been carrying around the 1 TB LaCie Rugged I originally bought for backing up my MacBook Pro. Since I haven’t even transferred over everything from Documents, I still occasionally find that I need to plug in and grab files.

The limited storage of the MacBook is a bit of a pain, but it helps to counter my digital packrat tendencies. I’ve found that because of being more conscious of storage space limits, I increasingly only save things I actually need to save.

Let Me Sum Up


The Good

It’s tiny. The whole thing is barely larger than a 9.7 inch iPad. It’s got a decent keyboard that, while not perfect, feels better than anything this low-profile normally would. Force Touch is a bit gimmicky, but it’s a useful gimmick. The screen is gorgeous. The battery lasts out a regular work day with no problem, and only needs a bit of charge time part of the way through a heavy day to make it to the end.

The Meh

It’s #^¢*ing tiny. I’ve been using a 15 inch screen for a decade. The Retina resolution helps, but it still feels cramped even after an adjustment period, which means I’m probably always going to feel that way. I never used an external monitor with any of my previous MacBooks Pro,[9] but I’ve already started using a dual-monitor setup when I can with this one.

The one port practically necessitates a dock or multi-port dongle for most uses, there are only a few decent options still, and none does everything I need without additional complications. While the MacBook is small and light enough that I sometimes double-check my bag to see if I actually packed it, I end up carrying almost as much weight in support equipment as the theoretical savings.

The Grey Havens

It’s probably not a big surprise that, like a lot of other reviewers, I consider this to be a machine of compromises and adjustments. They might be the kind of compromises you’re willing to make for the design and weight. It’s a good computer, and I’m fairly impressed overall, but I still miss my 2010 MacBook Pro.

Since my notebook is my only computer, it has to be capable of doing everything. While for my uses the MacBook “One” is technically capable of doing what I need, since I probably underutilized the processing power of my previous computers most of the time, there are some significant downsides to using it as a primary computer. If connectivity is important, you will probably not be particularly happy, especially at first. You will need to invest in the right adaptors and peripherals for your uses.

I tend to buy for the long term. I buy the best machine I can get at the time, and use the hell out of it for years. I don’t see this MacBook being a computer I want to use for that long. I’ll probably be trading this in for one of the new MacBook Pros when they are released. Considering that the MacBook is a good computer — it’s just not the best computer for me — I don’t think I’ll have a problem finding a buyer for it when I’m ready to sell.

  1. This machine not only had a longer active-duty life than any past Mac notebooks, which were themselves nearly A–10-like in their reliability, but it took on a bike accident where I was hit by a taxi and rolled over the hood. Admittedly, it was protected in a WaterField Designs sleevecase in my backpack at the time, but I rolled over it after getting hit by a car and the only damage was a small dent in the unibody case on the screen side.  ↩

  2. Because of their longevity, I’ve bought only 3 Macs in the last 15 years: Powerbook Pismo, PowerBook G4, and my late lamented Mid–2010 MacBook Pro.  ↩

  3. such resolve. much pixel. amaze clear.  ↩

  4. Force Touch sounds like something that would get you banned from a conference for creating a hostile environment. The 3D Touch branding used on the iPhone and Watch lines is much better to my ears.  ↩

  5. Wi-fi is, like lots of other “advanced” tech, not a thing in Japan. I’ve been in exactly one office in 15 years that had wireless ’net access for the employees. Out in public, not even the Starbucksen here have free wi-fi. You can get optional wi-fi access plans through your cell-phone carrier (Softbank is aggressive in pushing this to reduce the load on their less-extensive cell network) but leeching wi-fi for the cost of a meal or a cup of coffee is simply not possible in the vast majority of places. #welcometojapan!  ↩

  6. Apple doesn’t make a USB-C version, though they do make a USB-A. I guess they figure 15 years of widespread wi-fi usage is enough to make it ubiquitous. As @JonyIveParody might say, “maybe you should buy one of our revolutionary fucking wireless devices”.  ↩

  7. I used this 256 GB Samsung 840 Pro) SSD in tandem with the original 500 GB hard drive to set up my homemade Fusion drive. Apparently, I neglected to add a link to it in that article.  ↩

  8. If you don’t recognize this reference, scale the Cliffs of Insanity and fight ROUSs, do whatever it takes* to see this movie and fill the gaping maw of darkness in your life experience.

    *Like clicking this link.  ↩

  9. Blame Gruber for this one.  ↩


Eli Schiff:

It was at this point that the troubling nature of the situation became more clear. It is not simply that it is problematic for whites to use the white emoji, but so too is it racist for them to use the brown shades and the yellow default. In sum, it is racist for whites to use any emoji.

There are two choices going forward: either white users should refrain from using emoji, or an alternative default must be drawn. Perhaps green, blue or purple would be an ideal choice as they don’t have racial connotations.

The problem with using inhuman colors is that unexpected and unwanted correlations might be drawn[1] that are almost as bad as the racial connotations invoked by more natural colors.

From a "Skeptic Friends Network" forum post on Avatar

From a "Skeptic Friends Network" forum post on Avatar

Yellow has the benefit of following prior art, which is probably why it remained the default color up to now. Among the earliest implementations of specific graphics rather than repurposed ASCII glyphs, AIM face smilies, also called emoticons[2] were bright yellow.

from “AIM Emoticon List” at Jamfoo

from “AIM Emoticon List” at Jamfoo

DoCoMo’s original emoji were bitmapped glyphs, later featuring an expanded set, and didn’t extend to inline images until Deco-mail emoji (デコメ絵文字) specified i-mode compatible image formats. The bitmapped “faces” variously used different shades of blue, purple, red, and green pixels on early mobile color screens to help convey different moods. Negative emotions were generally blue, for example (see: “Disappointed face” or “Dizzy” in the basic set; “Crying”, “Enduring face”, “Tear” in the expanded set) but some had an orange “skin” color (“Ear”, the “Hand” glyphs, and “Foot” in the basic set; “Yumm!”, “He he he”, “Thumbs up” in the expanded set). Deco-mail emoji mostly followed suit.

The people who did the most to promote graphical communication on mobile platforms, the Japanese themselves (aka: “yellow” people) tend not to think of race very much. There are two default settings in Japanese race relations:

  1. Japanese.

  2. Everybody else.

While some individual Japanese do take ethnicity into account, most Japanese treat culture and ethnicity as a package deal, especially in relation to Japan. It’s mostly in the hyper-self-aware West that anyone pays attention to any fine gradations in color.

(See: actual Japanese reactions to Hollywood casting. Many Japanese featured in that video didn’t even consider race to be an issue in casting until it was directly addressed, and the term “whitewashing” even had to be explained.)

While I think it’s generally a good idea to think about making things more inclusive and less discriminatory — I’ve written before about how weird it has been for me to live in a place that is almost entirely mono-ethnic[3] — making the blanket statement that it’s racist to use emoji at all is, frankly, bullshit. It’s like saying that if you are using a language that has grammatical gender you’re being unavoidably sexist.[4]

What happens in reality is that the way people use language has very little to do with its structure. You could take a complete nonsense word or phrase with no antecedent and make it racist or sexist, or create whatever meaning or nuance you desired, depending on context, usage, or the social group using it. We shape language much more than it shapes us; the Sapir-Whorf hypothesis is very weakly supported by empiricism. Some of the most sexist and racist cultures on the planet use languages that do not have linguistic gender.[5]

While I obviously disagree with most of what Schiff said, I actually do think that “skin” color in emoji should probably be addressed. I have two proposed solutions:

  1. Make it a non-human color (other than yellow, since that is considered “tainted” now) by default.

  2. Randomly assign a realistic tint.

And then don’t give the user any control whatsoever over it.

I like option 2 because skin color shouldn’t even be an issue any more. “White” people shouldn’t be obsesses about being seen as insensitive, exclusionary, or oooh, being mistaken for the “R” word because they don’t change the default inhuman bright yellow to an anemic rather than jaundiced tint. More understandable, but nearly as petty are the Melanin-Enhanced North-American Residents of Various Ethnic Extractions (MENARoVEE) who might agonize over just the right shade to add to their representative visage.[6]

One of the ways to make the world color-blind is to destroy the distinctions, not ignore them, nor reinforce them.

I’ve lived most of my adult life in a place where everyone looks different from me. I get daily questions about my language, my customs, my clothing, my food, my hair, my skin, my facial features, my size … you get the idea. Racism based on skin color is completely irrelevant when you have actual cultural differences to deal with.

People who are ultra-sensitive about racial and social issues would greatly benefit from living overseas, where agonizing about the color of emoji would be put into perspective as an amazingly petty concern compared to the daily experience of being perpetually different from everyone around them, and being completely powerless to affect changes in society about how people who are “othered” like them are treated.

  1. Unsurprisingly, South Park parodied the hell out of the blue-skinned Na’vi = big-assed Smurf association in their Dances with Smurfs episode.  ↩

  2. Amazingly, the best source of original artwork and the overall history of emoticons I can find is at Know Your Meme, of all sites. Odd source, but it does square with what I remember from actually having used these things from back before the internet was A Thing, back when I was dialing into message boards on a hand-me-down 2400 baud modem … Jesus Christ, I’m old. ↩

  3. Yes, you read that right, that is not a misplaced decimal point. Japan has an estimated native non-ethnic Japanese population of 0.2%, and a (very well) documented foreign resident population of just over 1.2 percent, of which more than half are of East Asian descent, or as some long-term residents — including Asians themselves — call them, “stealth gaijin”.  ↩

  4. Which actually has been asserted unironically.  ↩

  5. Note that there is also a difference between grammatical gender and a sociolect, in which men and women might use language in different ways and may diverge significantly, to the point of becoming a sub-dialect. The linguistic differences reflect the culture, and are almost certainly not the driver of the linguistic separation.  ↩

  6. I have some Native American mixed into my Anglo-American mutt genetic history. The only time it shows is in an odd tint to my skin when I’m actually out in the sun enough to tan significantly. When I was a country kid and ran around nearly naked from when it got warm enough in the spring until early fall when it started to get cold, I used to mix raw sienna and burnt umber with “flesh” crayons to approximate the color.  ↩

Japan and the Next US President

Nakayama Toshihiro for Nippon.com. The title pretty much says it all: Japan and the Next US President: Thinking the Unthinkable

My two thoughts on a Trump presidency:

  1. I wouldn’t be able to move back to the US anytime soon, because apparently all y’all is #^¢*ing nuts.

  2. Staying in Japan might not be a good idea either because, given some of the insane crap Trump has said he would do as President, life could get very uncomfortable for an American.

I guess the best defense in this situation might be humor, but the laughter is feeling pretty shaky already.

It has happened before. It will happen again. And it can happen here

Theodore Gray:

Once the tool exists, it will be abused. I really wish I could say otherwise. I wish I lived in a country where law enforcement acted with the square-jawed nobility of a comic book FBI agent. I used to think I did live in such a country, but in recent years I have been forced to realize that I don’t. I think that, in your heart, you know it too.

And if you happen to like the party in power today, just remember, every tool you give them is inherited by the next guy. Think of the worst possible outcome of the next election, the worst new president, the worst new congress you can imagine (whichever one that might be for you). Do you want those people to have the power to look and listen to anyone they please, anytime, anywhere? To search at will through recordings of our most personal moments? To use a rubber stamp warrant to gather dirt on someone who insulted them? To review the browsing history of anyone who annoys them publicly enough?

An invocation of what I call the “Worst Enemy Test” spotted in the wild.

Cartography Comparison

Justin O’Beirne did a great in-depth comparison of the different ways Google and Apple approach mapping.

From the summary of Part 1:

We looked at 54 pairs of maps across three cities (New York, San Francisco, and London) and found several significant differences:

  • Apple Maps, on average, labels more cities than Google at every zoom.

  • Google Maps, on average, labels more roads than Apple on nearly every zoom.

  • For two-thirds of zooms, both maps generally show the same number of roads. For the remaining third, Apple almost always shows more roads.

  • Both maps, on average, label a similar number of POIs [Points Of Interest] —but have only 10% of their POIs in common on an average zoom.

  • Both maps also prioritize different kinds of POIs: Google Maps heavily prioritizes transit, while Apple prioritizes landmarks. Apple also generally shows a greater number of POI categories on a given zoom—and shows twice as many restaurants and shops as Google.

When Apple Maps launched in iOS 6, I wrote a short post comparing it to Google Maps in Japan. I found that — for my location at least — Apple’s implementation was actually better in some ways at launch than Google’s was after several years.

The main reason I don’t use Apple Maps preferentially is the continuing lack of support for transit. Train scheduling and transfer information is hugely useful in Japan, so I end up using Google Maps much more often for station to station directions, while I usually default to Apple Maps for local guidance when I reach a location. It’s interesting to see that my purely intuition-based switching between them for different roles apparently has some empirical support as well.

Taking a Walk in Someone Else's Skin

This Game Is Forcing Some Players to Be Women, And They’re Freaking Out

From Motherboard:

It’s been several months since we wrote about how Steam survival hit Rust would soon be implementing a feature that randomly (and permanently) makes your character a man or a woman, and now that feature is here. Players have generally loved the way the game randomizes features for your permanent character like skin color, limb length, and (yes) penis size, but that was all back when every player avatar in the game was a male. With the latest update, though, everyone got a new model, and for some players, the possibility of playing as a woman is a little too much to bear…

Honestly, this is brilliant. I can’t think of a more fitting fate for some of the horribly sociopathic and misogynistic males, that unfortunately infest large areas of the gaming landscape, than to have to see things from a woman’s point of view.

Twitter’s Missing Manual

One of Twitter’s problems is that it’s tilted a little too far towards the vim end of the scale. It looks like a dead-simple service, but those humble 140 characters have been crammed full of features over the years, and the ways they interact aren’t always obvious. There are rules, and the rules generally make sense once you know them, but it’s also really easy to overlook them.

I’ve known about Twitter since around 2006, but I’ve only been using it — haphazardly at first — from maybe 2011. Even though I’m pretty good about figuring out unwritten rules (see: living in Japan), as a semi-newb to the service there are a lot of things about how it works that I really didn’t know. This is a fantastic resource.

TextExpander as Subscription Software

TextExpander as Subscription Software

When Should Software Be a Subscription Service?

I don’t contest the fact that developers need income. I have gladly upgraded TextExpander every time there was a new version, even if the changes weren’t important to me. It’s important to support independent developers, to ensure that the Mac and iOS ecosystems have excellent apps. In addition, the race-to-the-bottom pricing that we’re seeing with the App Store model is preventing developers from making enough profits.

This blew up while I was still recovering from some minor surgery and so I missed most of it as it happened. Kirk McElhearn’s take on the pricing part of the equation is very nearly the same as mine.

Besides the huge increase in average yearly pricing that McElhearn laid out very clearly, I have three major problems with the subscription model:

  1. If TextExpander can’t connect to a server, will the snippets disappear until it can? If there’s no offline mode, TextExpander would be basically useless to me. One of the places I work has a very spotty internet connection. Even on my iPhone, I’m occasionally completely offline, but am still doing work that I would normally use TextExpander for.

  2. I have serious reservations about the security of Smile’s syncing solution. I do not have particularly sensitive information in my snippets, but I do have things like email addresses, physical addresses, and phone numbers. All of that will be stored unencrypted on their servers. They seem to be pushing toward an enterprise market, but the level of security Smile is committing to at this point is inadequate for an only moderately-concerned private user like me.

    In TextExpander’s manual they advise against using it to store anything potentially compromising, like passwords, but for many companies contact information or simply the names and positions of certain individuals in an org chart could be considered sensitive information.

    Usually, in enterprise-level software, companies want to run it on their own servers that they control, and they contract with the software provider for support service for their IT staff. I’m pretty sure most companies who might otherwise consider TextExpander would balk at Smile’s proposed syncing solution.

  3. This move offers zero benefit to me, the user. I don’t use Windows, and haven’t for about 15 years. If I did, I probably would be pretty happy about the announced support for that platform. I don’t work with teams and I don’t share snippets with a group. Having to use someone else’s shortcuts sounds like a special kind of hell to me.

    I have no incentive to “upgrade” other than the stick of eventual obsolescence when the old version breaks. While I could possibly justify the price, given how much I use TextExpander on both OS X and iOS, it’s still a significant jump. The announcement of the pricing change has prompted me to explore other options, and I’m sure I’m not the only formerly-loyal TextExpander user doing so, which can’t be good for Smile’s future sales.

One small misstep like this can drastically change people’s perceptions of your company. Apple can get away with taking away peripheral ports and eliminating optical drives because they generally get it right in the long-term, and sometimes offer temporary fixes in the transition.

Smile probably should have offered a two-tier pricing model: Basic users pay a one-time fee for major updates; “Pro” users pay an additional recurring cost for access to certain capabilities. Most people would have had no negative reaction to that model, and even basic users would have considered the pro upgrade to see if it fit their needs.

Unfortunately, Smile alienated a large section of their most loyal user base with an announcement that made it obvious that Smile’s future priorities and their customers’ priorities are definitely not the same. If it was their way of “firing” those customers in favor of a different user base, as some have speculated, Smile has definitely not put in the kind of work they need to successfully court the enterprise market, even though all of the announced features sound as if they were created for business users over individuals.

For me, ultimately, the problem isn’t the pricing. The problem is that I can’t count on Smile to continue making a product that works the way I want it to work. They’re solving problems I don’t have, and pushing features that make me distrust their future versions.

"If You’re House Is Still Available, Send Me an Email"

If You’re House Is Still Available, Send Me an Email: Personality Influences Reactions to Written Errors in Email Messages

Interestingly, the headlines overwhelmingly use negative language like “jerk”, “pedant”, “grammar Nazi”, and “snob” to describe the study findings. I guess I’d be considered disagreeable in pointing out the inherent judgment expressed by most of the headline writers referencing this article, but that’s okay because they’re probably “jerks” just like me.

People who let errors — particularly those errors called “grammos” in the article — negatively influence their rating of the person making those errors as a roommate apparently also rank highly in “disagreeableness” as rated on the Big Five personality scale.

“Disagreeability” is partially cultural/geographical. Think: southern hospitality contrasted with east-coast brusqueness. I’m, like, Californian by upbringing, dude, so I’m, like, kinda in the middle, you know.

Maybe I’m just a disagreeable pedant, but if you take a look at the questionnaire [1] there seems to be a key omission: “None of the above”, or preferably an “Aw, hells nah!” choice.

I think I would be friends with this person [sic.][2]

The writer would be a good housemate.

The writer seems a lot like me.

The writer seems friendly.

The writer seems more sophisticated than most of my friends.

The writer seems less intelligent than most of my friends.

The writer seems conscientious.

The writer seems considerate.

The writer seems likable.

The writer seems trustworthy.

This email flowed smoothly.

Participants were asked to rate these on a scale of 1 (low) to 7 (high) according to how much they agreed or disagreed with the statements.

In my not-so-humble opinion, someone who makes typos in the age of autocorrect goes beyond carelessness to willful negligence; you have to actively disable the function since it’s on by default in most OSs, desktop or mobile. Even so, most people, even “jerks” like me, are more willing to overlook typos than grammatical errors or errors that occur in the grey area between spelling and grammar.

In this hypothetical situation, the person is sending a communication to ask to be a roommate. I had many, many roommates between moving out and the end of university. At my last place, there were 5 of us sharing a house. I was on good terms with most of the guys — especially during the last couple of years when there was less turnover — and hung out on a regular basis with 3 or 4 of them. Through sheer experience, I’m pretty good about figuring out who would be a good roommate, and who I can be friends with. These are sometimes very different people.

Agreeableness is not high on my list for a good roommate. Contentiousness is. I could easily be friends with someone I would never, ever want to live with.

It’s been a very long time since I lived with a roommate (lovers, spouses, and offspring are in a totally different category) so I would evaluate these survey responses the same way I would have when I was a college student.

Even misanthropes can follow social conventions and be tolerable company in short bursts. People who leave rotting food on a plate that ends up buried behind couch cushions are never going to be tolerable roommates. Someone who is casually friendly when encountered in the house, but spends most of his time studying and almost never goes out with the others is a good housemate. The guy who acts like your best friend 30 seconds after he meets you and comes back stumbling, roaring drunk at 3:00 AM to fuck his on-again, off-again, oh-gods-they’re-back-together-again girlfriend in marathon wall-banging, operatically screaming orgasmic sessions is not a good housemate.[3]

Which type do you think is more likely to write, “If you’re house is still available”?

I think I would be friends with this person.

I’ve never met this (fictional) person, so have no idea if I would actually be friends with them based solely on an email. I need to actually meet them to make that kind of decision. Tell you what, though, I could consider whether I am capable of overlooking errors in communication in someone I choose to consider a friend.[4]

The writer would be a good housemate.

I’ll tell you what’s a big fat red flag when you’re looking at a potential roommate: attention to detail. You know, the little things, like what day rent and utilities are due, whether Tuesday or Thursday is garbage pick-up, how many weeks take-out has been mouldering in the back of the fridge, remembering that occasionally you need to scrape clothes off the floor before they grow mold and you wonder whether it would be better to bleach the rug, or tear it out and burn it (and maybe some of the affected floorboards too) to get rid of the stench.

Someone who doesn’t bother to check an email for “typos” and “grammos” in a first communication is someone who won’t bother to think about all the myriad details living with other people requires. Being nice and getting along well with other people doesn’t help much when you never pay for anything on time and your lack of room hygiene makes the whole house stink.

You could be an über-bubbly supermodel who performs oral sex that makes angels weep with joy, but if you clog the toilet with a wad of toilet paper that a firehose couldn’t force down the drain, and keep forgetting to lock the door so we get robbed on a weekly basis, I’m probably not going to want to live with you. And you probably use too many emoji punctuating messages like, “hay, its not mi prolblem, it s they’re problim!”

The writer seems a lot like me.

You know who seems a lot like me? Someone who proofreads messages before hitting the “Send” button.

The writer seems friendly.

Friendly ≠ ignorant and careless. Like I said earlier, I’ll completely accept silly stuff from friends. This is not that situation. The person is a suppliant. They are asking you to consider them for a place in your home, as someone who shares space with you every single day. This communication is supposedly representative of what they are like at their most conscientious. If they are lax here, how bad will they be after they move in, make your life hell, and you legally have to enter eviction proceedings to get rid of them?

The writer seems more sophisticated than most of my friends.

<snort> That is not a high bar. Hell, more sophisticated than me is not a high bar. Know what’s sophisticated AF? Correctness. And being able to belch the Sumerian alphabet after chugging a seasonal artisanal brew sourced from my buddy’s basement.

The writer seems less intelligent than most of my friends.

Not necessarily less intelligent, but certainly more careless than I’d like for a roommate. As far as I’m concerned, it’s an irrelevant response since I wouldn’t care what the person is like in relation to my friends. There is, unfortunately, no “not applicable” option on the survey, which is a shame since it would cut the necessary responses to about three.

The writer seems conscientious.

if error_count=0  
    then applicant=conscientious  
    elseif count_errors  
        select error_count (*) from error_count_table;  
        where error_count=count_errors  

|error_count|response                              |  
|1          |"OK"                                  |  
|2          |"Meh"                                 |  
|3          |"Hmm"                                 |  
|4          |"Really?"                             |  
|5          |"Ugh"                                 |  
|6          |"You’ve got to be fucking kidding me!"|  
|7          |"Lost…will…to read"                   |  

The writer seems considerate.

Considerate is providing clear and efficient communication that does not waste my fucking time. I’m screening people looking for a roommate who won’t puke in the front hall and fall asleep face-down on my bed with their shoes on my pillow at 2:00 PM on a Wednesday, when I’ve got 20 whole minutes to change, dump study materials, and get to my job after class. You must convince me that you’re both “agreeable” and not a waste of oxygen. You’ve got one email … GO!

The writer seems likable.

Honestly, I don’t care. I probably won’t see you for more than a few minutes a day while we live together because people usually have wildly incompatible schedules when they’re at the stage of their lives when they’re living with roommates.

What I do care about is not having problems. It’s like a teacher once said about parent-teacher conferences, “If I know little Timmy’s name within the first couple of weeks, nothing good has been happening. The fact that I can’t immediately pick your kid from a list of 30 other students is a good thing.”

I’m human. I’ll cut people more slack if they’re nice and fun to be with. But if I haven’t even met you and you’re coming across as friendly but ditzy, I’m swiping to “Archive” and moving on to the next email.

The writer seems trustworthy.

“LOL so i’mm lik sooooo sarri but ill toadally get the $2u buy 2morr!!!11 🤑”

🙄 Um, yeah, sure. Completely trustworthy individual.

This email flowed smoothly.

(Must. Resist. Poop joke.)

If I ever have to pause in reading an email to determine meaning, no, it did not “flow smoothly” by any reasonable definition of “flow” or “smoothly”. You can make writing flow smoothly by mostly using clear, declarative sentences. Spell correctly. Use punctuation.

It’s not particularly complicated. It doesn’t even have to be perfect. I’m not a super-pedant. Obvious errors demonstrate that you have a complete lack of fucks to give. You didn’t care enough to check it, read it back to yourself, or fix typing mistakes. If you don’t care enough to put that tiny bit of effort into your message, why should I care enough to read it?

I guess that just makes me a disagreeable snobby jerk grammar Nazi pedant.

  1. Quoted below because the link doesn’t properly resolve to Table 1, even though it looks like a direct link. Don’t look at me, I didn’t code their page or the CMS.  ↩

  2. Yes, I went there. The first response in their survey is missing a period. Ironic, that, since I’m assuming it wasn’t deliberate.  ↩

  3. These are composites of actual roommates I have had. There are many reasons I lived alone as soon as I could afford to, despite the good roommates I met and have stayed friends with for years afterward.  ↩

  4. Has your mom ever responded to, “Can you bring me the remote control, please?” with, “I can”, and no action? No? It was just my mom who taught the difference between can and will through demonstration? “Okay, mom, will you bring me the remote control. Please. With sugar on top?”  ↩